Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API.
With a fully-integrated platform and global presence, Vonage APIs offer a simple, agile way to integrate with the WhatsApp Business solution, through which Banca Transilvania’s virtual assistant will provide customers with access to critical information.
As a WhatsApp Business Solution Provider, Vonage uses its Messages API to power the AI-driven Banca Transilvania virtual assistant, ‘Raul’, to use deep learning and natural language processing to simplify day-to-day business activities.
Customers can use the WhatsApp chatbot for services such as balance queries, checking payment obligations for credit cards and exchange rates.