- EmailTree AI, a Romanian startup born one year ago, closes deal with Orange Luxembourg, as first contract;
- The revolutionary solution provided by EmailTree AI dramatically decrease the resolution time per email (on average with 60%), using hyper automation;
- The solution can be successfully used in Romanian and all the European languages by e-commerce platforms, customer relationship services providers and support teams.
The Romanian startup EmailTree AI, founded in January 2019, with offices in Sibiu, Timisoara and Luxembourg, started providing a customer service solution based on Artificial Intelligence for Orange Luxembourg.
The algorithm reads the emails (or any kind of text requests), processes the information to understand the different situations and issues, and prepares optimal and quick replies suggestions. Requests and exchanges are classified by tasks types.
Replies suggestions are automatically proposed and the different teams (customer service and support) choose the suitable ones. Step by step, every action and reply are a resource to learn using the supervised and unsupervised machine learning processes.
Orange is committed to use this service to reduce the load on the customer service teams, to increase the productivity when managing text requests and also customer satisfaction.
On its turn, EmailTree AI will deploy at large-scale its advanced technologies, will improve its existing various features and develop new ones, thus proving the efficacy into an international telecom group.
”As a startup, the partnership with Orange Luxembourg was the ideal launchpad. The adoption process can succeed only when pioneers meet and build together what we call the perfect mix between humans and AI tools. All this for the benefit of our respective customers. And this is only the first step” stated Casius MOREA, EmailTree’s CEO.