DRUID to develop a smart virtual assistant for BlackCab

DRUID, an end-to-end platform for building AI-driven conversational business applications, is working on a solution that uses artificial intelligence to optimize communication and recruits drivers more efficiently for BlackCab.

The virtual assistant provides potential drivers with information about the documents they need, assists them in scheduling a visit to its headquarters, and retrieves information about the car fleet.

The virtual assistant was launched at the end of August and runs in parallel with the classic system (web form) used by BlackCab to recruit drivers.

BlackCab collaborates with approximately 1.500 drivers in Bucharest, Timisoara, Cluj, Constanta and Iasi, and by the end of the year, wants to expand its services in Brasov, Sibiu and Craiova.

DRUID is an end-to-end platform for building AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way.

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