Cetelem has chosen a Druid AI virtual assistant to simplify the process of updating personal data for its customers.
The chatbot, available on the company’s website, provides an easy way to interact with customers and guides them to effortlessly scan ID cards in a fully-GDPR compliant process.
The Druid robot extracts the necessary data by processing the documents using OCR and AI technology, then using SQL integrations to store the collected data in the business systems.
This smart virtual assistant provides the bank’s internal users with conversational flows to quickly access the information collected and download detailed reports.
The periodic updating of personal data is a legal requirement for all financial institutions across Europe, in a process that traditionally is time-consuming.
